THE KATCH 22 GUARANTEE
We promise you two things.
1. We will not substitute a product of lesser value.
2. We will not surprise you with any additional fees when
we hand you your bill.
Accept no Substitutions
We have great relationships with all of our suppliers.
If we've quoted you on a specific product, we know we
can fill your order. There are those rare times when our
suppliers don't have enough products available. Many in
our industry will simply get something similar from a
different supplier, and it's usually a product of lesser
value. The problem is your price usually stays the same.
We promise never to substitute a product of lesser value.
If, for whatever reason, we can't get what you want, we'll
contact you directly and tell you what we can get for
you. We will never over-charge you on an order.
No Big Surprises on Invoices
When you get a quote from Katch 22, you will see everything.
We include our design fees, set-up charges, any additional
fees attached to your order and even your taxes. Unless
there have been significant changes to your order, your
quote and invoice should look exactly the same. If you've
changed your order, we will let you know what those changes
will cost, or where they'll save you money.
We encourage you to get prices from other companies.
Look closely at their quotes. We want you to be sure you're
comparing Apples to Apples. Do they include ALL of the
fees normally attributed to ordering your specific product?
Honesty is the Best Policy
At Katch 22, we believe in honesty and integrity. We
treat all of our customers the way we'd like to be treated.
Since we don't like to pay more than we have to for anything,
and we hate to be surprised by an invoice, we promise
we won't do that to you.
Quality First
If we want to create the best quality products, then
we need to use only the best quality ingredients. Katch
22 Promos uses top-quality product suppliers. We will
quote you on a long-lasting, durable product unless you
specify that you want to cut cost by cutting quality.
We double check every spec sample for errors and quality
before they go to production.
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